Cancellation & Refund Policy
Just call or text us directly — it's the fastest way to update your booking.
📞 (512) 550-9051Cancelling Your Booking
You may cancel your pickup at no charge if you notify us at least [add hours, e.g. 24 hours] before your scheduled appointment time. Cancellations made after that window, or missed appointments where our crew arrives and cannot access the property or items, may be subject to a trip/service fee of [add amount, e.g. $XX].
Rescheduling
You can reschedule your pickup to a new date or time at no extra cost, as long as you let us know before your original scheduled time. Just call or text us and we'll find a new slot that works.
Refunds
Because pricing is confirmed by phone before any work begins, payment is typically collected only after the job is completed. If you believe you were charged in error, contact us within [add number] days of your service and we will review your case.
Weather & Access Issues
If severe weather or unsafe road conditions prevent our crew from reaching your property, we will contact you to reschedule at no charge.
Contact Us
For any cancellation, rescheduling, or refund questions, call or text us at (512) 550-9051.
This is a general template and does not constitute legal advice. Freire Hauling's LLC should fill in the specific notice windows and fees that fit its own operations, and have this policy reviewed by a qualified attorney.